Privacy Policy

Last Updated: February 05, 2026

Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Order Information: Shipping address, billing information, and order details
• Communication: Messages you send us via WhatsApp, email, or contact forms
• Payment Information: Processed securely through third-party payment providers

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional messages (only with your consent)
• Improve our products and services
• Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery Partners: To deliver your orders
• Payment Processors: To process payments securely
• Service Providers: To help us operate our business
• Legal Authorities: When required by law

Data Security

We implement security measures to protect your personal information:

• Secure HTTPS encryption for all data transmission
• Password hashing using PHP's password_hash() function
• Regular security updates and monitoring
• Limited access to personal data

Cookies and Tracking

We use cookies to:

• Keep you logged in to your account
• Remember your shopping cart
• Analyze website traffic and improve user experience
• Personalize content and recommendations

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Object to processing of your data

Account Deletion

To request deletion of your account and personal data, please contact us at koolasphones@gmail.com. We'll process your request within 30 days, unless we need to retain certain information for legal or business purposes.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we discover such information, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

koolasphones@gmail.com

+233555707094

+233555707094

Accra, Ghana