FAQ
What payment methods do you accept?
We accept cash on delivery, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers. For online payments, we also accept Visa and Mastercard.
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days. Store pickup is available on the same day for orders placed before 2 PM.
Do you offer free shipping?
Yes! We offer free shipping on orders over ₵500.00.
Can I return a product if I'm not satisfied?
Yes, you can return products within 7 days of delivery if they are defective, damaged, or different from what was ordered. The product must be in its original packaging.
Are your products genuine?
Absolutely! We only sell genuine products from authorized distributors and manufacturers. All products come with warranty where applicable.
How can I track my order?
You can track your order by visiting our "Track Order" page and entering your order number and email address. You'll also receive updates via WhatsApp and email.
Do you offer warranties?
Yes, most of our products come with manufacturer warranty. Smartphones typically have 12-24 month warranty, while accessories have 3-6 months. We'll help you process warranty claims.
Can I cancel my order after placing it?
Orders can be cancelled within 2 hours of placing them, as long as they haven't been processed for shipping. Contact us immediately via WhatsApp or phone if you need to cancel.
Do you ship outside Accra?
Yes! We deliver to all major cities in Ghana including Kumasi, Tema, Takoradi, Cape Coast, and more. Delivery times may vary depending on location.
How do I contact customer support?
You can reach us via phone at +233555707094, WhatsApp at +233555707094, or email at koolasphones@gmail.com. Our team is available Monday to Saturday.
Do you price match?
We offer competitive pricing and regular deals. If you find a lower price elsewhere, contact us and we'll do our best to match or beat it, subject to verification.
Can I order via WhatsApp?
Yes! You can place orders via WhatsApp. Simply send us a message with the products you'd like to purchase, and our team will assist you with the ordering process.